PRIVACY POLICY
Effective Date: July 8, 2026
​
At San Juan Medical Center, protecting the privacy and confidentiality of our patients and website visitors is one of our highest priorities. We are committed to safeguarding the personal information you provide through our website and complying with applicable federal and Nevada privacy laws.
​
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website.
By accessing or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.
​
Information We Collect
​
Information You Voluntarily Provide
​
You may voluntarily provide personal information when you:
​
-
Request an appointment
-
Contact our office
-
Complete a website form
-
Send us an email
-
Subscribe to newsletters or educational materials (if offered)
-
Request information about our healthcare services
​
Information you provide may include:
​
-
Name
-
Telephone number
-
Email address
-
Preferred appointment date or time
-
General questions or comments
​
Please do not submit Social Security numbers, insurance information, payment information, medical records, prescription information, photographs, or other Protected Health Information (PHI) through website contact forms unless specifically instructed to do so using a secure, HIPAA-compliant communication method. Website contact forms should never be used to communicate urgent or emergency medical concerns.
​
Information Collected Automatically
When you visit our website, certain technical information may automatically be collected, including:
​
-
IP address
-
Browser type and version
-
Device type
-
Operating system
-
Date and time of your visit
-
Pages viewed
-
Website navigation activity
-
Referring website
-
General diagnostic and performance information
​
This information helps us:
​
-
Maintain website security
-
Improve website functionality
-
Monitor website performance
-
Better understand how visitors use our website
-
Detect unauthorized access or misuse
​
How We Use Your Information​
Information collected through our website may be used to:
​​
-
Respond to inquiries
-
Process appointment requests
-
Contact you regarding services you requested
-
Improve patient experience
-
Improve website functionality
-
Maintain website security
-
Comply with legal and regulatory requirements
-
Detect and prevent fraud or misuse
-
Improve the quality of our healthcare services
​
San Juan Medical Center does not sell your personal information to third parties.
​
Patient Communications
By voluntarily providing your telephone number or email address through our website, you authorize San Juan Medical Center to communicate with you regarding:
​
-
Appointment requests
-
Appointment confirmations
-
Scheduling changes
-
Responses to your inquiries
-
Administrative communications
-
Information related to services you requested
​
Standard message and data rates may apply depending on your mobile carrier.
You may request an alternative communication method by contacting our office.
​
Protected Health Information (HIPAA)​
San Juan Medical Center is a healthcare provider subject to the Health Insurance Portability and Accountability Act (HIPAA).
​
Medical information created or maintained during your care is protected under our separate Notice of Privacy Practices, which explains:
​
-
How your medical information may be used and disclosed
-
Your privacy rights
-
Our legal responsibilities
-
Your right to obtain copies of your medical records
-
How to file a privacy complaint
​
This Privacy Policy applies only to information collected through this website and does not replace our HIPAA Notice of Privacy Practices.
​
Cookies and Similar Technologies​
Our website may use cookies and similar technologies to:
​
-
Improve website functionality
-
Remember user preferences
-
Analyze website traffic
-
Improve website performance
-
Enhance your browsing experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
​
Third-Party Services​
We may utilize trusted third-party providers for services including:
​
-
Website hosting
-
Appointment request platforms
-
Website analytics
-
Email communications
-
Website maintenance
-
Website security
-
Interactive maps or embedded content
​​
These providers may receive limited information necessary to perform services on our behalf and are expected to protect that information in accordance with applicable laws and contractual obligations.
​
External Links
Our website may contain links to external websites for your convenience.
​
San Juan Medical Center is not responsible for the availability, content, privacy practices, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
​
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information collected through our website from unauthorized access, disclosure, alteration, misuse, or destruction.
While we use commercially reasonable security measures, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
​
Information Retention
Information submitted through our website is retained only for as long as reasonably necessary to:
​
-
Respond to your request
-
Provide requested services
-
Comply with applicable legal or regulatory requirements
-
Maintain business records
-
Resolve disputes
-
Enforce our policies
​
Children's Privacy
Our website is intended for general informational purposes.
​
Although San Juan Medical Center provides healthcare services for children, personal information regarding minors should only be submitted by a parent, legal guardian, or another individual legally authorized to act on the child's behalf.
​
Nevada Privacy Rights
Residents of Nevada may have certain rights regarding the collection and use of personal information under applicable Nevada law.
​
Questions regarding your privacy rights may be directed to us using the contact information provided below.
​
Accessibility
San Juan Medical Center is committed to providing an accessible website for all users.
​
If you experience difficulty accessing any part of our website or require assistance, please contact our office. We will make reasonable efforts to provide the information or assistance you need.
​
Website Disclaimer
The information provided on this website is intended solely for educational and informational purposes.
​
It should not be considered medical advice and should not replace consultation, diagnosis, or treatment by a qualified healthcare professional.
​
Healthcare decisions should always be made in consultation with a licensed medical provider who is familiar with your individual medical history.
​
Use of this website, including submitting forms, requesting appointments, or communicating electronically, does not establish a provider-patient relationship with San Juan Medical Center.
​
Medical Emergencies
This website is not intended for medical emergencies.
​
If you believe you are experiencing a medical emergency:
-
Call 911 immediately.
-
Go to the nearest emergency department.
​
Do not use website forms, email, or other electronic communications to request emergency medical care.
​
Changes to This Privacy Policy
San Juan Medical Center reserves the right to modify this Privacy Policy at any time to reflect changes in applicable laws, regulations, technology, or our business operations.
​
The updated Privacy Policy will be posted on this page with a revised Effective Date.
​
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
San Juan Medical Center
4255 E. Charleston Blvd., Suite F
Las Vegas, NV 89104
Phone: (702) 381-7323
Email: info@sanjuanmedicalcenter.com
​
Important Notice
This Privacy Policy applies solely to information collected through the San Juan Medical Center website.
​
Medical records and Protected Health Information maintained by San Juan Medical Center are governed by applicable federal and Nevada healthcare privacy laws, including HIPAA, and are described in our separate Notice of Privacy Practices.
​​
HIPAA Notice of Privacy Practices
Effective Date: July 8, 2026
​
Notice of Privacy Practices
​
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN ACCESS THIS INFORMATION, AND YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION. PLEASE REVIEW IT CAREFULLY.
​
At San Juan Medical Center, protecting your privacy is one of our highest priorities. Federal law requires us to maintain the privacy and security of your Protected Health Information (PHI), provide you with this Notice of Privacy Practices, and comply with the privacy practices described herein.
​
This Notice applies to all medical records created or maintained by San Juan Medical Center.
​
Our Commitment to Your Privacy
We understand that your medical information is personal and confidential. We are committed to protecting your information while providing high-quality healthcare.
​
We use and disclose your Protected Health Information only as permitted or required by applicable federal and state law.
​
Our Responsibilities
San Juan Medical Center is required by law to:
​
-
Maintain the privacy and security of your Protected Health Information (PHI).
-
Provide you with this Notice of Privacy Practices.
-
Notify you following a breach of unsecured Protected Health Information when required by law.
-
Follow the privacy practices described in this Notice.
-
Honor your legal rights regarding your health information.
​
How We May Use and Disclose Your Health Information
Federal privacy laws permit us to use and disclose your Protected Health Information without your written authorization for the following purposes.
​
Treatment
We may use and disclose your health information to provide, coordinate, or manage your healthcare.
​
Examples include:
-
Diagnosing illnesses
-
Ordering laboratory testing
-
Reviewing diagnostic results
-
Prescribing medications
-
Coordinating care with specialists
-
Referring you to other healthcare providers
-
Communicating with hospitals, laboratories, pharmacies, and other providers involved in your care
​
Payment
We may use and disclose your information to obtain payment for healthcare services.
​
Examples include:
-
Billing insurance companies
-
Verifying insurance coverage
-
Obtaining prior authorizations
-
Processing insurance claims
-
Collecting payment
-
Coordinating benefits
​
Healthcare Operations
We may use your information to support the operation of our medical practice.
​
Examples include:
-
Quality improvement
-
Staff education and training
-
Performance improvement
-
Licensing and accreditation
-
Risk management
-
Compliance activities
-
Internal audits
-
Business planning and administration
​
Appointment Reminders and Communications
We may contact you regarding:
​
-
Appointment reminders
-
Follow-up appointments
-
Preventive healthcare reminders
-
Test and laboratory results
-
Prescription refill reminders
-
Billing matters
-
Information related to your treatment
​
Communication may occur through:
-
Telephone
-
Voicemail
-
Text message
-
Email
-
Postal mail
​
Please notify us if you prefer a specific method of communication.
​
Individuals Involved in Your Care
Unless you object, we may share relevant medical information with:
​
-
Family members
-
Legal guardians
-
Caregivers
-
Individuals involved in your healthcare or payment for your care
​
We may also disclose information when necessary during emergencies or when you are unable to communicate your preferences.
​
Business Associates
We work with third-party companies that perform services on our behalf, including:
​
-
Electronic Health Record (EHR) vendors
-
Billing companies
-
Information technology providers
-
Laboratories
-
Secure document storage providers
​
These organizations are required by law and written agreements to protect your Protected Health Information.
​
Uses and Disclosures Required or Permitted by Law
We may disclose your information when required or permitted by law, including:
​
-
Public health reporting
-
Reporting communicable diseases
-
Reporting abuse or neglect
-
Food and Drug Administration activities
-
Workers' compensation
-
Court orders and subpoenas
-
Law enforcement requests
-
Coroner or medical examiner investigations
-
Organ and tissue donation
-
National security activities
-
Military authorities when applicable
​
Uses Requiring Your Authorization
Certain uses and disclosures require your written authorization, including when applicable:
​
-
Marketing communications
-
Sale of Protected Health Information
-
Most uses of psychotherapy notes
​
You may revoke your authorization at any time in writing, except where we have already relied upon it.
​
Your Rights
You have the following rights regarding your Protected Health Information.
​
Right to Inspect and Obtain Copies
You may request access to or copies of your medical records as permitted by law.
Reasonable copying fees may apply where permitted.
​
Right to Request Amendments
If you believe information in your medical record is inaccurate or incomplete, you may request an amendment.
Certain requests may be denied as permitted by law.
​
Right to Request Confidential Communications
You may request that we communicate with you in a different manner or at a different location.
We will accommodate reasonable requests whenever possible.
​
Right to Request Restrictions
You may request restrictions on certain uses or disclosures of your health information.
Although we are not required to agree to every request, we will comply when required by law.
If you pay for a healthcare service entirely out-of-pocket, you may request that we not disclose information regarding
that service to your health plan unless disclosure is otherwise required by law.
​
Right to Receive an Accounting of Disclosures
You may request a list of certain disclosures of your Protected Health Information.
​
Right to Receive a Copy of This Notice
You have the right to receive a paper or electronic copy of this Notice at any time.
​
Questions or Complaints
If you have questions regarding this Notice or believe your privacy rights have been violated, please contact:
Privacy Officer
San Juan Medical Center
4255 E. Charleston Blvd., Suite F
Las Vegas, NV 89104
Phone: (702) 381-7323
Email: info@sanjuanmedicalcenter.com
​
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
San Juan Medical Center will not retaliate against you for filing a complaint.
​
Changes to This Notice
San Juan Medical Center reserves the right to revise this Notice at any time.
Any revised Notice will apply to all Protected Health Information maintained by our practice and will be available in our office and on our website.
​
Contact Information
San Juan Medical Center
4255 E. Charleston Blvd., Suite F
Las Vegas, NV 89104
Phone: (702) 381-7323
Email: info@sanjuanmedicalcenter.com
Website: www.sanjuanmedicalcenter.com
Acknowledgment of Receipt
Patients may be asked to acknowledge receipt of this Notice as required by federal law. Your acknowledgment confirms only that you were offered or provided a copy of this Notice and does not indicate agreement with its contents.
Website Terms of Use
Effective Date: July 8, 2026
​
Website Terms of Use for San Juan Medical Center
Welcome to the San Juan Medical Center website ("Website"). By accessing or using this Website, you agree to comply with these Website Terms of Use ("Terms"). If you do not agree with these Terms, please discontinue use of the Website.
​
These Terms apply to all visitors, patients, and other users of the Website.
​
Website Purpose
This Website is provided to offer general information regarding San Juan Medical Center, our providers, healthcare services, patient resources, educational materials, and other information related to our practice.
​
The information presented on this Website is intended solely for general educational and informational purposes.
​
No Medical Advice
The information available on this Website is not intended to replace professional medical advice, diagnosis, or treatment.
​
Healthcare decisions should always be made in consultation with a qualified healthcare provider who is familiar with your individual medical history.
​
Never disregard professional medical advice or delay seeking treatment because of information obtained from this Website.
​
No Provider-Patient Relationship
Your use of this Website, including:
​
-
Browsing content
-
Completing contact forms
-
Requesting appointments
-
Sending emails
-
Downloading documents
-
Communicating electronically
​
does not establish a provider-patient relationship with San Juan Medical Center.
​
A provider-patient relationship is established only after you have been evaluated by one of our healthcare providers and accepted as a patient of our practice.
​
Medical Emergencies
This Website is not intended for emergency medical care.
​
If you believe you are experiencing a medical emergency:
-
Call 911 immediately.
-
Go to the nearest emergency department.
-
​
Do not use website forms, email, text messages, or other electronic communications to request emergency medical assistance.
​
Appointment Requests
Appointment requests submitted through this Website are requests only.
​
Appointments are not considered confirmed until you receive confirmation from San Juan Medical Center.
​
We reserve the right to reschedule, modify, or cancel appointments when medically or operationally necessary.
​
Permitted Use
You may use this Website solely for lawful, personal, and non-commercial purposes.
​
You agree not to:
-
Use the Website for unlawful purposes.
-
Attempt unauthorized access to Website systems or data.
-
Upload viruses, malware, or other harmful software.
-
Interfere with Website functionality or security.
-
Attempt to disrupt Website operations.
-
Misrepresent your identity.
-
Use automated tools to collect Website content without prior written permission.
-
Use the Website in any manner that could damage or impair its operation.
-
​
User Communications
Information submitted through Website forms or email should be limited to appointment requests or general questions.
Please do not submit urgent medical information, Protected Health Information (PHI), payment information, or confidential documents through unsecured electronic communications unless specifically instructed by San Juan Medical Center.
​
We reserve the right to respond to communications in a manner we determine to be appropriate and secure.
​
Intellectual Property
Unless otherwise indicated, all Website content—including text, graphics, photographs, logos, icons, videos, downloadable materials, and other content—is the property of San Juan Medical Center or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may print or download Website materials solely for your personal, non-commercial use.
No Website content may be reproduced, copied, modified, distributed, displayed, transmitted, published, or otherwise used without prior written permission from San Juan Medical Center.
​
Third-Party Websites
This Website may contain links to third-party websites for your convenience.
​
San Juan Medical Center does not control and is not responsible for the content, accuracy, security, availability, or privacy practices of third-party websites.
​
The inclusion of a link does not constitute an endorsement or recommendation of any third-party website, organization, product, or service.
​
Website Availability
Although we strive to maintain current and accurate information, we cannot guarantee uninterrupted Website availability, error-free operation, or that all Website content is continuously current.
​
San Juan Medical Center reserves the right to modify, suspend, discontinue, or restrict access to any portion of the Website without prior notice.
​
No Guarantee of Results
Healthcare information provided on this Website is general in nature.
​
Every patient is unique, and medical outcomes vary based on individual circumstances.
​
San Juan Medical Center does not guarantee any diagnosis, treatment outcome, or medical result based upon information presented on this Website.
​
Disclaimer of Warranties
This Website and all Website content are provided on an "as is" and "as available" basis.
​
To the fullest extent permitted by applicable law, San Juan Medical Center disclaims all express and implied warranties, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
​
Limitation of Liability
To the fullest extent permitted by law, San Juan Medical Center, its providers, employees, contractors, officers, directors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:
​
-
Your use of this Website.
-
Your inability to access this Website.
-
Reliance upon Website content.
-
Website interruptions.
-
Technical failures.
-
Unauthorized access to Website systems.
-
Viruses or other harmful components.
-
Third-party websites linked from this Website.
Nothing in these Terms shall limit liability where such limitation is prohibited by applicable law.
​
Privacy
Your use of this Website is also governed by our Privacy Policy and our HIPAA Notice of Privacy Practices, which explain how we collect, use, disclose, and protect information.
​
Accessibility
San Juan Medical Center is committed to maintaining an accessible Website for all visitors.
If you experience difficulty accessing Website content or require assistance, please contact our office. We will make reasonable efforts to provide the information or assistance you need.
​
Changes to These Terms
San Juan Medical Center reserves the right to revise these Website Terms of Use at any time.
Updated versions will be posted on this Website with a revised Effective Date.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
​
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Nevada and applicable federal laws of the United States.
​
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
​
Entire Agreement
These Website Terms of Use, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement regarding your use of this Website.
​
Contact Information
If you have questions regarding these Website Terms of Use, please contact:
San Juan Medical Center
4255 E. Charleston Blvd., Suite F
Las Vegas, NV 89104
Phone: (702) 381-7323
Email: info@sanjuanmedicalcenter.com
Website: www.sanjuanmedicalcenter.com